The Prohibited Limited Lifetime Warranty (the "Prohibited Warranty") is offered to original purchasers who have acquired their Prohibited vaporizer from Prohibited.com or a retail location that currently offers the applicable hardware for sale. We warrant that your Prohibited vaporizer will be free from defects in material and workmanship under normal use and service for the full life of the product. The Prohibited Warranty applies only to your Prohibited vaporizer and does not apply to cartridges or other products. Defects or damage caused by any of the following will void this warranty:
Any express warranty not provided herein, and any remedy other than the warranty contained herein that might arise by interference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. The replacement of your vaporizer is the exclusive remedy under this warranty.
To take advantage of your Prohibited Warranty, the purchase must be registered with Prohibited.com. If you purchased your Prohibited device at a retail location, we will require you to identify the store where you made your purchase, using our store locator application. Click here to get started.
The Prohibited Warranty is limited to defective vaporizers (i.e. this is not an exchange system), and entitles the purchaser to a replacement with an equal item from current inventory. The defective vaporizer must be returned to Prohibited per the instructions below.
Specific to original purchasers who have acquired their Prohibited vaporizer from Prohibited.com;
Subject to the above warranty, in the event that your Prohibited device fails to operate satisfactorily, please follow these instructions:
Do not send any vaporizer to us unless you have first submitted your Prohibited Warranty here. Failing to do so can lead to confusion and may result in the loss of your item, and therefore the forfeiture of your replacement. Do not send us any consumables or cartridges with your device/hardware. Please note that including cartridges or attachments in your return parcel may forfeit your warranty request. Please allow 2-4 weeks for a replacement unit to be mailed to you, pending the receipt of your defective unit. Shipping is complimentary and will be covered by VMR Products.
Should you have any questions regarding our Lifetime Warranty, please feel free to contact our Customer Service department.